The Customer Service Perspective Essay Example | Topics and Well Written Essays - 500 words

The Customer Service Perspective - Essay Example The SMEs hardly keep in align to these policy and it becomes difficult in applying the balance scorecard technique. But in larger enterprises it is not that difficult. There is larger number of employees, customers are well defined and they have a strong financial stability. Hyde Park Electronics focused upon one product category that provides the maximum of 80% of the sales. This company’s financial position is strong enough but from the point of view of BSC, the focus was only for short term and the company was required to develop strategy for the longer term purpose. Futura Industries is dealing with the high end niche variety of market. Southern Gardens Citrus is the subsidiary company of United States Sugar Corporation and competes in a consolidated market for not-from-concentrate (NFC) orange juice. The company was financially strong as it had a strong customer base. The sales were huge from the single product category. The BSC tool provided the opportunity for the company to grow. Apart from this perspective, the company focused upon learning and growing with quality and other issues for long run benefit (Robert, 2006). The company focused upon the retention of the talents to help growing in future. There were turnovers, more so a culture was developed and BSC provided the learning and growing technique to be better in achieving the objectives. As per the study of the three companies it seems that they have focused it basically upon customer. Looking at the Hyde Park Electronics and Southern Gardens Citrus it basically focused keeping the customer in the core. The application of BSC in the companies helped in maintaining the objectives and mission of the company. The overall performance of the companies has enhanced in different aspects. From the customers’ perspective the BSC have provided for the improvement in the companies. The implementation was done primarily on the basis of customers, which led to the success of the companies. For

Reflected Summery Essay Example | Topics and Well Written Essays - 500 words

Reflected Summery - Essay Example vities that occur within the organizational environment, models like McKinsey 7-S help to secure better methodology for many different university activities. These include marketing, employee relationship development, training, and developing better core competencies to give the university more enrollment and better brand presence. Consultation with literature regarding risk management identified that many for-profit businesses struggle with identifying risks proactively. However, models like the McKinsey 7-S model provide opportunities to expand beyond just the internal structural and operational environments and view the impact of activities on the outside world. At the same time, it helps to understand what forces pull or push new decision-making when considering external forces, such as customers, partnerships with external consultants, and building relationships with outside stakeholders. These understandings are vital for universities that are always in a constant state of change and for one like Heriot that is looking for new methods to stay competitive and meet student needs effectively. The core competency of culture is another important identity for Heriot since it is necessary to gain inter-organizational support to meet the objective of a more future-focused and student-centered philosophy. The attitudes, values and activities of staff, administration and students, as well as external partners, require a variety of cohesive strategies to ensure that the entire organization is aligned to meeting tomorrow’s goals. There is so much of strategy involved in university operations, upon reflection, based on the mission and vision of a change objective and trying to project where the organization might be five or even 10 years into the future. The Focus on the Future project provided knowledge about the long-term consequences of improper change, inability to gain cultural support from within, and putting too much reliance on the expertise of outside